Privacy Policy
Your privacy is our priority. This policy explains how we collect, use, and protect your information.
At EV Echos, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy describes how EV Echos Inc. ("EV Echos," "we," "us," or "our") collects, uses, shares, and protects information when you use our Charge Point Management System (CPMS) platform and related services. By using our services, you agree to the practices described in this policy.
Information We Collect
Account Information
When you create an EV Echos account, we collect your name, email address, company name, phone number, and billing information. This information is necessary to provide our services and maintain your account.
Usage Data
We automatically collect information about your interactions with our platform, including charging session data, system performance metrics, API calls, login timestamps, and device information. This data helps us improve our services and provide better support.
Charging Network Data
Our platform processes operational data from your charging infrastructure, including charger status, energy consumption, transaction records, and vehicle identification (when applicable). This data is essential for platform functionality.
Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember preferences, analyze platform usage, and improve user experience. You can control cookie preferences through your browser settings.
How We Use Your Information
Service Delivery
We use your information to operate and maintain the EV Echos platform, process charging transactions, provide real-time monitoring and analytics, generate reports and insights, and deliver customer support.
Platform Improvement
Your data helps us analyze usage patterns, develop new features, optimize performance and reliability, conduct security audits, and improve AI-powered predictive capabilities.
Communication
We may contact you regarding service updates and maintenance, security alerts and incidents, billing and payment matters, product announcements, and responses to your support requests.
Legal Compliance
We process data to comply with applicable laws and regulations, respond to legal requests and court orders, enforce our Terms of Service, and protect against fraud and security threats.
Data Storage and Security
Data Storage
Your data is stored on secure, encrypted cloud infrastructure with redundancy across multiple data centers. We use industry-standard encryption for data at rest and in transit. Data retention periods comply with legal requirements and operational needs.
Security Measures
We implement comprehensive security controls including end-to-end encryption, multi-factor authentication, regular security audits and penetration testing, 24/7 security monitoring, employee background checks and security training, and incident response procedures.
Data Backups
We maintain regular automated backups with encryption to ensure business continuity and disaster recovery. Backup data is stored separately from production systems.
Data Sharing and Disclosure
Service Providers
We may share data with trusted third-party service providers who assist us in operating our platform, including cloud infrastructure providers, payment processors, email and communication services, and analytics tools. All providers are contractually bound to protect your data.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. You will be notified of any such change via email and platform notification.
Legal Requirements
We may disclose information when required by law, to respond to legal process, to protect our rights and property, to prevent fraud or security threats, and to protect the safety of our users and the public.
No Data Selling
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your Rights and Choices
Access and Portability
You have the right to access your personal data, request a copy of your data in a portable format, and understand how your data is being used.
Correction and Deletion
You can update or correct your account information at any time through your account settings. You may request deletion of your account and associated data, subject to legal retention requirements.
Data Minimization
We only collect and retain data necessary for providing our services. You can opt out of non-essential data collection through your account preferences.
Marketing Communications
You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly. Service-related communications cannot be opted out of while maintaining an active account.
Regional Privacy Rights
GDPR (European Union)
If you are in the EU/EEA, you have additional rights under GDPR including the right to lodge a complaint with supervisory authorities, data portability, and the right to object to processing. Our EU representative can be contacted at eu-privacy@evechos.com.
CCPA (California)
California residents have specific rights including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of data sales (we don't sell data), and the right to non-discrimination.
International Transfers
We use standard contractual clauses and other approved mechanisms for international data transfers, ensuring your data remains protected when processed outside your jurisdiction.
Cookies and Tracking Technologies
Essential Cookies
Required for platform functionality, including session management, security features, and load balancing. These cannot be disabled without affecting service functionality.
Analytics Cookies
Help us understand platform usage, identify performance issues, and improve user experience. You can opt out of analytics through your account preferences.
Third-Party Services
We use third-party analytics and monitoring tools that may place cookies. These services are configured to respect your privacy preferences.
Contact and Questions
Data Protection Officer
For privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@evechos.com or use our privacy request form on our website.
Response Time
We aim to respond to all privacy requests within 30 days. Complex requests may require additional time, and we will notify you of any delays.
Mailing Address
EV Echos Inc., Privacy Department, 123 Innovation Drive, San Francisco, CA 94105, United States
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email and through a prominent notice on our platform at least 30 days before the changes take effect.
Continued use of our services after policy updates constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
Questions About Your Privacy?
Our privacy team is here to help you understand how we protect your data
Contact Privacy Team